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    Mike/Leslie -

    Please forgive my delay in sending this note. Needless to say, I have been
    quite busy over these past several weeks! The good news is that every day I
    make progress in unpacking boxes.......

    I just had to commend you and your team for the excellent job in my move to
    Mississippi. I appreciated the professionalism and caring both of you showed me
    in visits, phone calls and emails. No question was "stupid" and you...

    Pam Prestage

»Our Blog

Damaged Furniture

Unfortunately, no matter how good your moving company is, there is always a risk of your belongings being damaged during a move. It doesn’t happen on every move, but it does happen from time to time.

If you experience damage during your move, typically all it takes is a phone call to your movers to request compensation for the damage.¬†At Heritage Moving & Storage, Inc., here’s how we handle damage:

If you have a piece of broken furniture, generally we try to do a repair. The repair is done by a qualified furniture repair person. Through the Movers Warehouse Association, we’re connected with a network of qualified people. Finding a qualified furniture repair person in your area is simple through this network.

First the repair person will come to your location and assess the damage. If it is determined that a repair is not possible, then the damage becomes an insurance claim based on the value of the item on the date of the damage. This value is determined by the insurance company’s amortization schedule. (You can look online for amortization schedules if you’d like an idea of an item’s value.)

Although we do everything we can to avoid damage, when damage does happen, we at Heritage Moving & Storage, Inc., take great pride in taking good care of our customers. We work hard to make sure great repairs are executed, hard-to-find replacements are located, and compensation is made in a timely manner. If you are looking for professional moving and storage company serving Roanoke, Vinton, Salem, Blacksburg, Smith Mountain Lake, Botetourt County, and all of Southwest Virginia, look no further than Heritage Moving & Storage, Inc.

And keep reading our blog to learn more about handling damage during a move.

This entry was posted on Thursday, February 6th, 2014 at 4:22 pm and is filed under Uncategorized.
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